Q: Does the service include bathing or grooming?

A: No, OMD focuses on walks and exercise. If you need bathing or grooming, we recommend trusted partners in the area (local baths and groomers).

Q: What if my dog has special needs or is aggressive?

A: Dogs with a history of aggression or severe anxiety require a prior assessment. We recommend an initial detailed conversation or even a meeting to ensure safety.

Q: How long does it take to get home if the dog has an emergency?

A: In case of an emergency (injured or sick dog, etc.), contact your veterinarian immediately. The dog walker will contact you as soon as possible, but the dog's safety is the priority.

Q: Can I change packages in the middle of the month?

A: Yes, changes can be arranged, but at least 7 days in advance to organize the schedule.

Q: What if my dog doesn't like the dog walker?

A: It's rare, but it can happen. The first few weeks are a period of adjustment; if it still doesn't work out, we can discuss alternatives or cancel without penalty after evaluation.

Q: Do you use a collar or harness?

A: Depending on the dog's profile (age, behavior, strength), it can be a collar or harness. It is best to discuss this on the registration form.

Q: What if it rains heavily or snows?

A: Walks take place in normal rain; in heavy storms, we will contact you to reschedule. Snow is rare in Cascais, but it would be similar.